Terms & Conditions

Delivery

Delivery within 7 working days of order confirmation. Working days are Monday to Friday, excluding public holidays in Vietnam.

We check quality, pack your order and coordinate with the courier before delivery. Vietnam delivery only. Vietnam · ₫30,000/order. Free from ₫2,000,000 after discounts.

Please provide an accurate address and phone number. If a delay occurs, we will contact you with an update and agree on the next steps.

Returns & refunds

Returns or refunds are available for manufacturing defects; items torn or damaged in transit; a wrong item or colour compared with your order; or missing promised accessories or gifts.

Contact us when you notice an issue, with your order number and photos. We will review it and agree on an appropriate replacement or refund. Please wait for instructions before sending anything back. Other returns or exchanges are not supported, except where required by law.

Refunds go to the original payment method. We will confirm the amount and any refundable delivery charges; the time for funds to appear depends on your payment provider.

Payment

Payment is authorised first and captured only after availability is confirmed. Preorder is not available.

If an item cannot be supplied, its hold is released or refunded in full, including unused applicable shipping. Use only the payment methods shown at checkout; never send card details by message or email.

Pricing

Prices are in VND. Product prices, applicable discounts and delivery charges are shown before you confirm payment. There is no additional quality-check or packing fee.

Prices may change before an order is confirmed. If we discover a pricing error on an order already placed, we will contact you to agree on a resolution; we will not charge extra without your consent.

Complaints & support

Contact us by email or Instagram below with your order number, a description of the issue and relevant photos. We will review the details, discuss a resolution and keep you updated until it is settled. Do not send payment-card details.

Privacy

We use contact, address and order information to process orders, arrange delivery, provide support and prevent fraud. Necessary information is shared with payment, delivery and infrastructure providers for these purposes.

Card details are processed through Stripe; Bibibelle does not store full card numbers. Your browser stores your bag and some shopping preferences. Order records may be retained for accounting, disputes or legal requirements.

Email us to request access, correction or deletion of personal information. We may need to verify your identity and retain records where legally required.

Ordering terms

Check your item, colour, size, price and address before ordering. An order acknowledgement does not replace confirmation of availability. Contact us promptly about changes or cancellation; we will check the order’s progress and confirm the available options.

Photographs and size guides help you choose; colours may look slightly different across screens. This does not limit remedies for faulty or incorrectly supplied items.

Our responsibilities & yours

Bibibelle provides clear product, pricing and delivery information; checks and packs orders; fulfils confirmed orders; and handles issues covered by these policies.

Customers provide accurate information, review orders before confirmation and keep order details for support. These policies do not limit consumer rights protected by applicable law.

Finding your fit

Compare the size guide on each product page with your measurements. For advice before ordering, message us on Instagram with the product link and your bust, waist and hip measurements.